Refunds Direct Limited are an established refund agent. We are both a registered HM Revenue & Customs tax agent and hold the necessary claims management licence for pursuing financial refunds. We have been in business since since 2004 offering UK customers 'no win no fee' refund services. We have refunded in excess of £5 million pounds and offer our services through a network of dedicated independent Advisors.

No. We are a private company offering refund services. We act as your agent.

Yes! We only charge our fee when we secure refunds for customers, this offers a no risk route to investigating the potential of a refund. If we fail to put you in a better financial position we will not charge you fee.

About £800

Our fees are 'no win no fee', charged at a percentage of the financial benefit you receive as a result of our work. In some cases there are other charges (see below). We will try to provide you with an estimate of the refund you will receive in your pocket, net of any fees.

 The fee differs depending on the type of refund:

TAX REFUNDS

Standard tax refund                 18%+vat

Mileage & Expenses tax refund   25%+vat

CIS tax refund                        25%+vat

Loss claim tax refund               25%+vat

Mechanics tool tax refund         30%+vat

LOAN REFUNDS                       25%+vat

 In some other instances there may be additional charges (all of which will simply be deducted from your refund):

 Small claim supplement              £20-£40

(applied if the gross refund is less than £650:under £200=£40, £201-£400=£30, £401-£649=£20)

UK or overseas bank transfer      £15

Sourcing missing information       £25 (per successful item)

Setting up a UK tax record         £30 (only for a small number of overseas claimants)

For tax refunds we represent your interest in a claim for overpaid tax against HM Revenue & Customs.

Tax refunds typically take between 8-12 weeks. Claims can take longer if we have to rely on third parties (to source missing information) or if your claim is very complicated. We ensure that you are kept fully up to date however long your claim takes. And remember we do not get paid until you do!

We have a wealth of experience in securing all types refunds - we have completed well over 5,000 individual cases. Our staff are fully trained and hold appropriate qualifications where relevant.

Over £5,000,000 (million!) and counting

We hold a Claims Management Regulation licence CRM16309 issued by the Ministry Of Justice. We are a registered agent with HM Revenue & Customs (agent registration M8972R), we hold a data protection licence (licence number PZ9940647) and our bound by the data protection act. We are a limited company registered in England & Wales (company registration number 05072219), our accounts are publically available through Companies House. Our tax refund staff are affiliated to the Association of Taxation Technicians where relevant.

I will get in contact with you to discuss whether you are due any money back (remember it's free to find this out). If it looks like you are, we will get at a claim pack completed and send it off to Head Office.

The day we receive your completed claim pack we send you a text to say we've got it. We will also call you, or you can call in so that we can run through the details to advise you of how much money we believe we can secure for you. For loan refunds we have a partnership with a legal specialist who may also contacted you.

Should we need more information before we submit the claim we will let you know and start the process of getting it.

We will submit your claim as soon as we have all the necessary information. For certain loan refunds we may refer you to a panel solicitor, where litigation is necessary to pursue the refund. We will write to you on this day advising that the claim has been submitted and provide you with an estimate of the refund you should receive, where this is possible. Where an estimate is included this figure is stated net of all fees, i.e. it is the money we estimate you will get in your pocket.

How long it takes to secure your refund depends on: the lenders or Revenues post backlogs, how complicated the claim is and if there is further information that is needed. Straight forward cases can be completed 4 weeks after submission, and in most cases we will have some feedback for you within a month. We will chase your claim every three weeks and update you either by phone or email until it completes, and provide updates whenever we have new information. Please remember that we do not get paid until you do so it is in our interest to get the money as quickly as possible!

As soon as we know that your claim has been agreed (we may not know the amounts at this point) we will let you know.

Once we have completed the technical work with the Revenue they will send you and us a copy of a very confusing document - 'tax calculations'. This details the refund amount, how it was worked out and states an issue date. Please note that the issue date relates to the date the tax calculations were issued not the date the money is issued. Typically the money follows 10-14 days later. If the refund covers more than one tax year you will receive a tax calculation for each. The refund amounts are rolled forward from the earliest year and current total stated.

As soon as we receive your money we will review your file, prepare completion paperwork summarising the work and of course send you your money. In most cases we can send out money the day we receive it. We will send a cheque as a matter of course or a bank transfer if you have requested one.

We will send you a customer satisfaction survey (online) so you can tell us how we have done. If you originally enquired online you will have opted in or out of our information service which alerts you (by email) to other refunds and money saving opportunities. If you enquired by any other route you will automatically be opted in. If you wish to opt out please let us know.